Iredell County Area Transportation System (ICATS) is a Community Transportation Program that serves human service consumers and the general public. ICATS operates as a ride-sharing system that enables routes and schedules to be structured to transport multiple passengers to multiple destinations. Services are provided through deviated fixed routes, subscription routes, and demand-response service trips. ICATS wants to make public transportation work for everyone. We welcome suggestions for ways to improve our service.
To provide safe, on-time, and reliable transportation to the citizens of Iredell County.
To be a respected and reliable source of transportation that is in the forefront of citizens' minds when considering transportation options.
Wait Time / Rider Readiness
Drivers can only wait for a passenger up to 5 minutes after arriving for pick up. If a passenger will not be ready for the scheduled pick-up, the passenger should call the dispatch office as soon as possible. Drivers are not allowed to enter private homes, apartments, doctors' offices, grocery stores, office buildings, etc. to look for passengers or notify them of the van's arrival.
Cancellations And/Or No-Show
If a passenger cannot take a scheduled trip, the passenger must call 2 hours before their pick-up time to cancel. Trips before 8:00 am must be canceled the day before. Passengers are encouraged to cancel their reservation as soon as they know a trip will not be taken. Voice mail service is available after hours, on weekends and on holidays. If a passenger elects not to take a trip or fails to cancel the trip less than the requested 2 hours before the pick-up time, a 'no-show' trip is recorded. Three 'no-show' trips will result in a suspension of services.
For hearing impaired passengers, please call 711 for the Telecommunications Relay Services. Or, call 800-735-2962(TDD/TTY) or 800-735-8262 (voice).